Great customer service has always been at the centre of what we do.

We recognise that even the idea of selling your property can be a bit daunting. However, the process of getting your home on the market, showing people round, negotiating & accepting offers, and the progression of the sale through to exchange and completion does not have to be traumatic. As long as you chose the right agent to act on your behalf, of course.

Our job is to negotiate the very best possible price for your property and to make sure that you are kept thoroughly informed along the way. This will ensure a smooth and stress free sale.

  • We always make sure that we keep you updated with feedback on viewings
  • We will provide you with regular reports on your property’s internet performance
  • We always put offers forward straight away, in writing and by phone
  • We will update you at each keystone stage of your sale
  • We always keep your timescales and deadlines in mind

But don’t just take our word for it, here’s what some of our customers have to say about us.

A Successful Completion

Peter continued to chase up our buyers and the agents dealing with their sale to bring our sale to a successful completion.

Prompt & Efficient

Rebecca went out of her way to answer all our queries promptly and efficiently and helped to facilitate the sale smoothly.

Really lovely!

Grant was always cheerful, helpful and always called me back if I rang whilst he was out.  Sensitive to our needs and worries during a difficult time with my husband’s health.  He also kindly took me back for a 3rd visit to the property as my husband, due to health reasons could not drive.  A really lovely lad!

Made us feel at ease

Grant was very helpful throughout the whole process and made us both feel at ease!  Beautiful flowers, great touch.

Grant and Peter were both excellent

They were polite and efficient, kept purchase on track. Liaised with vendor in purposeful and helpful way.

The Service Has Been Fantastic

Chris went above and beyond everyone else involved in our purchase (solicitors/ surveyors/ mortgage advisor). Everything was made clear and easy to understand & the whole experience would have been 100x more stressful without Chris’ support & advice.

Very Professional

Peter & Grant always returned calls and answered queries very quickly. They were friendly & patient throughout the transaction.

Patient & Professional

Chantelle & Amy both showed extreme patience and professionalism during a stressful sale. All the team at Jacobs Steel have been attentive, courteous and friendly.

Thank you for the flowers

Chris went out of his way to contact solicitors on both sides to speed their performance up. Considering that I was the buyer I was always treated with courtesy and respect from everybody on the team. A great office and a lovely team.

Leanne & Laura

Leanne went out of her way to find us a lovely new home, was a pleasure to deal with and comes across as a lovely, genuine & caring person! Ditto for Laura as well. THANK YOU! Hope to see you when we are in our new home!

Laura & Leanne

Having experienced poor service last year from another agent it has been a pleasure to receive the professional competence, courtesy and friendly attitude from you throughout our negotiations. We have been especially happy with your communications in keeping us up to date at all times as the events and changes continued. Thank you for all your help.

Thank You Ross

I just wanted to say a huge “Thank You” to one of your team: Ross Hollingdale. I have been blown away by the friendliness and help I have encountered along the way. He was helpful, friendly and nothing seemed to phase him. He epitomised the reception I have received on every visit and is a credit to your office. Please pass on my thanks to him,


We Love Moorfoot Road

You were amazing with keeping us in touch at all times with everything and we would defiantly recommend you in the future.  Also your friendly, professional and positive manner is an asset to your company. Thank you so much for the flowers they are beautiful and very much appreciated.

Job well done

Jacob Steel in Lancing couldn’t have been any better. We sold our property through them. We encountered difficulties (not of Jacob Steel) with the status of the property. Through the long delay Jacob Steel was patient and kept us and the buyers informed and up to date. And it was sold at the listed price!

Straightest, hardest working agents in town

We placed our bungalow with Jacobs Steel and within a few days they had enough buyers interested to be able to arrange an ‘open’ day, during which they received a number of offers including some that exceeded our asking price. We accepted one that was not the highest, fully backed by Chris and his team, and the deal went through, if not always smoothly, then with the unstinted backing of the JS team including their help in nudging solicitors to speed up! If ever I have a house to put up for sale in the future, my first port of call will be JS and I thoroughly recommend Chris, Peter, Jake and the rest as the straightest, hardest working agents in town.

Highly professional, polite and courteous

We would highly recommend Jacobs Steel in Lancing. From our first meeting with Jake at a property viewing, the market appraisal with Peter and our ongoing sale and purchase with Chris and the team, they have all been highly professional, polite and courteous at all times. Sale to completion in less than 12 weeks, they have pulled out all the stops and moved things along for us when solicitors were dragging their heels. A big thank you to you all, not sure we would have got such a great service with any other agent.

Helped us keep our cool throughout

We had an unusual property to sell, and through the many trials and tribulations we got there, we were kept up to date with all that was going on, good and bad news, which helped us keep our cool throughout the process. We were Very happy with the service of all the staff.

Loving the new house

I’ve bought a property through Jacobs Steel. Chris was great. We had a long chain and 1 frustrating buyer of my flat but he was great at keeping me up to date and explaining things.

I would thoroughly recommend Jacobs Steel

I originally bought my flat through them back in 2001 and they did a great job. So, when I came to sell it 14 years later, they were one of the estate agents I got in to value it (the other being King and Chasemore). Chris was very prompt for the initial appointment and was very enthusiastic about wanting to sell the flat for me. This was not the case for King and Chasemore, who didn’t even turn up!! Throughout the sale Chris and his team have been excellent, keeping me informed of developments, giving advice and generally helping things run smoothly.

So much expertise in so many areas

Laura has so much expertise in so many areas of her trade, we knew in our hearts and minds that when a problem raised its ugly head she knew what to do and how to resolve the problem. Our advice to any future seller thinking of moving, employing Jacobs Steel Broadwater is a must! Thank you Laura and Thank you Leanne.

Efficient, courteous and professional

Both Laura and Leanne have been efficient, courteous and professional throughout the whole process. They were always available to talk to and kept me updated at all times.
I can therefore only thank Laura and her team for a job well done and the fact they are prepared to put themselves out for you and that extra mile.

I would love to thank everyone

I would love to thank everyone I dealt with at Jacobs Steel! Everyone was so attentive, friendly and helped as much as possible; going beyond and above anyone else. The way they speak and respond makes you feel like a friend is looking after you. The service didn’t end at the sale, all the little touches including the goody bag when picking up the keys, it really made me smile and feel cared for. A very big thank you to Chloe and Leanne, you made my years’ experience feel safe, reassured and gave me total confidence in the process. Thank you!

My Thanks

With thanks to Laura & Leanne and all the team! Your patience & grace is a credit to you all.

Understanding and On The Ball

Being an ex estate agent.I am super critical, and I must say I found this team all I had asked for not pushy, understanding of my needs and but also on the ball with events as they took place .advertised /sold/exchanged/completed in less than 12 weeks   WELL DONE !

Was Considering Using the Internet

Matt and his team managed the process professionally and courteously. I was considering using the internet but am really pleased that I used a local agent as they know the market locally and found a buyer on the first day ! There were delays but that was due to the solicitors and Mat did everything to keep things moving. I am really pleased with their service and would recommend them to anyone buying or selling.

Helped Me Find My Dream House

Matt and his team not only helped me find my dream house but also did an incredible job of securing a sale on the house we wanted to sell. Once I’d fallen in love with the house I wanted to buy it was a race against time to get our house sold. Matt and the team pulled out all the stops for me and sold it within days of it going on the market – in fact there were several viewing before it even went up online. They kept in constant contact but in a friendly and informative way rather than sales driven. Matt negotiated really well on our behalf and the whole team very pro-active, approachable and friendly. I felt like they actually cared about me, my life and really didn’t seem to mind my constant calls to the office to see how everything was progressing or what had happened that day! I’ve just completed on my new house and couldn’t be happier. If you’re looking for someone to take the hassle out of buying and selling, who have great local knowledge and who don’t just treat you like an obstacle that’s in the way of getting paid – try these guys.

Always Called Me Back

Chantelle was on the phone to us at least once a week and was always willing to chase things for us. I felt I could always phone her if I had any concerns regarding progress and she always phoned me back. Great Job!

A Big Thank You

I would just like to say a big thank you for selling No. 71, also thank you all for being very helpful and thoughtful at a difficult time for me after 40 years at No. 71. All my family loved the house and lets hope the new occupants are happy there.

Special Thanks To Lucy

Having known Ashley Jacobs for more than 50 years I have always found him to be a kind, caring, attentive and reliable person. It seems he has passed these attributes to his lovely staff, who have just helped my 96 year old mum through the traumas of selling her flat. Special thanks go to Lucy who made sure my mum always understood what was happening and also made sure all viewings were accompanied (very important) for an elderly lady on her own. Within a few days of going on the market mum had 6 viewings and 4 offers. Within 2 months she was comfortably settled in a lovely residential home in Staffordshire close to her family. Well done and grateful thanks to you all. (CHOCS ON THE WAY)

The Service Was Excellent

The service we received from Jacobs Steel in Worthing was excellent. The key to any successful sale or purchase is communication and we were kept informed after every viewing and every step of the sale process. We can’t recommend Neil and his team highly enough. It was a long protracted sale and you never lost your interest or enthusiasm. We are about to sell another property and will not be bothering with meetings with other agents. We have no need as we are 100% confident in your service and fair price.

Kept Me Informed

Jake did most of the viewings and kept us informed of the feedback he got from the people that viewed. The service was very good, we were kept informed and any comments we made were taken note of.

Would you use Jacobs Steel again? Yes
Would you recommend Jacobs Steel to your friends and family? Yes
Was there anyone in particular who impressed you? Jake Cockerton

Jake Was Brilliant

His attitude was instrumental in my decision to change from previous agents & he was brilliant when showing prospective buyers around the property. The service you provided was excellent – I doubt that there is room for improvement. I found all of the staff kind & helpful.

Would you use Jacobs Steel again? Yes
Would you recommend Jacobs Steel to your friends and family? Yes
Was there anyone in particular who impressed you? Jake Cockerton

Testimonials – What Our Customers Say About Our Service

After every sale, we always send out “How Did We Do?” questionnaires.

These ask both property owners and buyers how they felt the whole transaction went for them. We also ask if they felt that the service received from Jacobs Steel Estate Agents was of a consistently high standard.

We are keen to make sure that we call everyone back as soon as we can, keep our sellers updated with feedback from viewings, report offers promptly with as much information about any chain or mortgages involved as possible and, once an offer has been accepted, make sure that everyone is kept up-to-date with the current state of not only the sale of the property that we are instructed to sell, but also the rest of the chain as well.

The questionnaires have a dual function, firstly to make sure that we continue to improve our already good reputation and secondly they are testimonials to the great customer service our team deliver to our clients.

Our team hard at work at our West Worthing office