What does a Sales Progressor do? - Estate & Lettings Agents - Worthing & Sussex

What does a Sales Progressor do?

What is a Sales Progressor

Richard Wetherall
Sales Progressor

As the name suggests, a Sales Progressor is tasked with the role of moving a property sale through to completion once an offer has been accepted. One of the main reasons a sale can fall through is because a party (buyer or seller) can become frustrated with the length of time the process is taking and find an alternative preference. A dedicated Sales Progressor can prevent this from happening. A simple explanation for a complex job!

One of our in-house Sales Progressors, Richard Wetherall, says,

“With Jacobs Steel providing a dedicated Sales Progressor for your sale, this means that person is not spending time out of the office on appointments, but is fully contactable to receive and make any calls or communications to progress your sale. Most matters can be progressed in a timely fashion, but there are occasions when its necessary to jump on a situation which needs attention at that time.”

 

Solicitors, under Law Society guidelines, are only able to contact the solicitor immediately below or above in a chain. Sales Progressors can communicate with any solicitor in the chain and, if required, the estate agents involved, mortgage brokers and contractors for inspections. This can give a much fuller picture of how the sale is progressing and provide you with more informed updates. Richard says,

“We are progressing all types of sales daily, have a wealth of experience in all tenures and have communication skills with all types of buyers. Negotiation is a part of our role, such as timings of completion and how to resolve issues that arise during the process. For example, we have a good knowledge of common house defects from surveys and ways to resolve them.”

Most sellers have not sold a property for a while and forget the process, so our advice and guidance are extremely useful to most. Our role provides peace of mind that a dedicated professional is progressing your sale and keeping you informed of matters along the way; not only with your sale, but for any other properties in the chain.”

Why is this role so vital to many property sales?

Rachel Goff Sales Progressor

There is currently no legislation that binds you into an agreement at the point of an initial offer in England or Wales. The biggest problem with this is that it means there is no security for each party financially. Any decent Sales Progressor will come into their own from this point and help shorten the period between when an offer is made, accepted and contracts exchanged.

There is currently no legislation that binds you into an agreement at the point of an initial offer in England or Wales. The biggest problem with this is that it means there is no security for each party financially. Any decent Sales Progressor will come into their own from this point and help shorten the period between when an offer is made, accepted and contracts exchanged.

Our second Sales Progressor, Rachel Goff, says,

“We all know just how stressful moving home can be, so having a good Sales Progressor in your corner will not only support and promote the speed of your sale, but also alleviate the stress that can come with moving house. It’s a clear benefit having one person overseeing the whole process streamlines communication and therefore reduces the chances of crossed wires, which is another common cause of delays when dealing with property transactions.”

“To the untrained eye, you might be mistaken in thinking that the sales progression role should be part of an estate agents’ responsibility. We disagree – given the value and significance healthy sales progression delivers in every single property transaction. We strongly believe that it requires a dedicated team of individuals to manage this to an exceptionally high standard.”

We sold our house in Worthing through [another agent] yet I find myself writing to you to commend a member of the Jacobs Steel team.

Rachel has been outstanding in progressing the sale of Pines Avenue and communicating along the entire chain to keep it together. It has been fragile to say the least but today we exchanged and I have no doubt that is largely down to Rachel’s tenacity. In contrast to many and frequent updates from Rachel, I received two calls from [our selling agent] of which one was incorrect information and the second was telling me something I had found out a day earlier from Rachel.

She is a real asset to Jacobs Steel and we are personally grateful for her help.

Best wishes,

Russ

Three main benefits of having a Sales Progressor involved in your property purchase:

A Sales Progressor conducts the legal aspects of the sale on your behalf and therefore needs to have a highly respected level of understanding within this field in order to represent you. Our Sales Progressors have as much knowledge of a property transaction as most conveyancers.

  • Focussed time and dedicated expertise is at your fingertips with a Sales Progressor. There is no room for distraction from new viewings, leads and listings. They understand the jargon, act as the sole point of contact to relay the relevant information to you and streamline the whole process to ensure a smooth sail to property completion.
     
  • To quote Einstein: “ the only source of knowledge is experience” – having someone working for you who’s extremely familiar with the process, holds ample experience in property sales and knows the local area like the back of their hand will be invaluable to you.
     
  • Access all areas. Any agency that is able to offer a full-time Sales Progressor that will be working for you all the way through to completion is at a huge advantage over someone who doesn’t. The last thing you want is to ask for an update to be told they’re out of the office doing valuations or viewings, especially if you are new to the process! Your dedicated Sales Progressor should be available for you to contact directly to answer any questions, queries and provide updates about all aspects of the process.

How this role has helped our clients

Richard Wetherall, says,

“You always remember the more challenging sales. This one began around May last year and was a sale of a leasehold flat in Brighton. It eventually completed in October, to the delight of both seller and buyer. It was not a straightforward sale and the buyer had a property to sell in London. Due to delays, the buyer was considering pulling out, but we managed to convince him that we would get this through for him eventually. 

It was necessary to communicate and, in some cases, lightly pressure the parties involved in his sale to get to the point of exchange. After 284 emails and numerous telephone calls, the chain completed.”

Here’s what the seller said:

Fantastic advice and support during what was a very challenging time. Richard went above and beyond to facilitate the success of our sale. He was the only person moving it forward as the solicitors were not invested in it at all. He was always at the end of the phone or email finding answers he was unsure. Without him and the rest of the team, the sale would not have gone through. It was a long process and we are all so relieved it is now complete.

FREE 60-second online valuation

Get a Valuation

Lettings

12 Chapel Road
West Sussex
BN11 1BJ

01903 506040

Commercial

12 Chapel Road
Worthing
West Sussex
BN11 1BJ

01903 792785

Land & New Homes

12 Chapel Road
Worthing
West Sussex
BN11 1BJ

01903 500004

West Worthing

4 Wallace Parade
Goring Road
Worthing
BN12 4AL

01903 506080

Findon

228 Findon Road
Worthing
BN14 0EJ

01903 873999

Worthing

12 Chapel Road
Worthing
BN11 1BJ

01903 206000

Lancing

28 North Road
Lancing
BN15 9AB

01903 750335

Shoreham

31 Brunswick Road
Shoreham-by-Sea
BN43 5WA

01273 441341

Brighton & Hove

190 Portland Road
Hove
East Sussex
BN3 5QN

01273 956690

Marketing & Events

12 Chapel Road
Worthing
West Sussex
BN11 1BJ

01903 500004